Jim Briscoe possesses extensive experience in account management, channel partner leadership, and training delivery across the telecommunications sector. Notable roles include Senior Critical Account Program Manager at Avaya, where responsibilities involved managing critical customer escalations and implementing strategic solutions. At Nortel, Jim excelled in launching the Enterprise portfolio in the EMEA region, developing Unified Communications Managed Services, and leading Enterprise Knowledge Services. Jim also directed customer success initiatives at Avaya and took the lead in environmental, social, and governance efforts, underscoring a commitment to corporate responsibility.
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