John Laighton is a Senior Director at Avaya, where they lead global service delivery efforts, significantly enhancing customer satisfaction and operational efficiency. Their tenure has seen a 35% reduction in resolution times for cloud customers and a 30% reduction in costs through strategic initiatives. Previously, John held various leadership roles at Nortel Networks and Bay Networks, focusing on technical support and team management. They earned a degree from Southern New Hampshire University between 1985 and 1989.
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