Lilia Ramirez. Scruter.

Lilia Ramirez is a Senior Program Manager at Avaya, with a proven track record in managing customer deliverables, program planning, budgeting, and staffing since April 2021. Previously, Lilia served as a Client Program Manager at Orange Business Services from March 2003 to April 2019, overseeing key accounts in North America and enhancing customer satisfaction through effective management of account financials and project outcomes. Additionally, Lilia held the position of Head of Professional Services for Latin America, where significant achievements included consistently meeting revenue targets between 101% and 120% annually since 2003. Lilia holds a Bachelor of Science in Electrical and Electronics Engineering from The George Washington University and the National University of Engineering, complemented by certifications as a Project Management Professional (PMP) and Scrum Master.