Allison Fang

Allison Fang is a seasoned product designer currently working at Routific since December 2018, where responsibilities include collaborating with product managers and developers to deliver features, integrating user feedback, and contributing to the redesign of the app and design system. Previously, Allison served as a Senior Customer Success Manager, enhancing customer support processes and improving onboarding efficiency. Prior experience includes a role as Customer Success Manager at Riipen, where client satisfaction and retention were prioritized through personalized support and process improvements. Additionally, Allison has held positions such as Regional Manager at Sonder Inc., overseeing operations and marketing strategies, and intern roles that developed foundational skills in customer service and design. Allison holds a Master of Management from UBC Sauder School of Business and a Bachelor of Arts in Geography from The University of British Columbia.