Reginald C.

Reginald C. is an accomplished customer service leader with extensive experience in technology integration, team development, and operational excellence. Currently serving as the Director of the Care Team at RowCal since February 2024, Reginald emphasizes a people-first approach to enhance customer experience. Previously, Reginald held the position of Director of Customer Service at Livable, where notable achievements included optimizing the Zendesk CRM to improve client onboarding and service delivery. Reginald's career also encompasses roles at Cisco, Farmers Insurance, FedEx, Sony, and Sprint, where project management and performance enhancements were consistently applied to achieve operational improvements and high-quality service. Educational credentials include studies at the Art Institute of Atlanta, Howard University, and St. Edward's University.