Royal Bank of Canada
Karen Lee is an accomplished professional with extensive experience in digital transformation, strategy development, and market research. Currently serving as Director of Next Generation Servicing at RBC since July 2021, Karen identifies and solves impactful servicing problems while collaborating across various lines of business. Previously, Karen held multiple roles at RBC, including Director of Digital Transformation Strategy and Senior Manager of Distribution Innovation & Insights, focusing on digital platform modernization and channel strategy development. Prior experience includes roles at Ipsos Reid as Senior Research Manager, SC Johnson as Category Development Analyst, CGI as IT Consultant, and London Life as Systems Analyst and Software Developer. Karen holds an MBA from the Richard Ivey School of Business and a Bachelor of Science in Computer Science from Western University.
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Royal Bank of Canada
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Royal Bank of Canada is a financial services company focused on banking, wealth management, insurance, investment, and capital markets.