Sameh Nashed

Sameh Nashed possesses extensive experience in infrastructure and contact center management, currently serving as Sr. Infrastructure Contact Centre Team Leader at RBC since September 2007. In this role, Sameh manages risks associated with large programs, legacy systems, and third-party vendors, while also proactively planning for audits and identifying process improvements. Prior to RBC, Sameh was an Interoperability/Solution Contact Center Suite Engineer at Nortel Networks from May 1999 to July 2007, responsible for coordinating interoperability activities and ensuring project schedules were met with high quality. Sameh holds a B.Sc. in Computer Science from the University of Alexandria and several certifications from Genesys and Microsoft, including Genesys Certified Professional System Consultant and Microsoft Certified System Engineer (MCSE).