Sharon Dhesi-Cowper

Sharon Dhesi-Cowper is an accomplished professional with extensive experience in customer access and service improvement. Currently serving as Customer Access Strategic Lead at the Royal Borough of Kensington and Chelsea since March 2015, Sharon leads initiatives for customer-focused change across the organization. Previously, as Head of Strategy and Development, significant contributions included insourcing Business Rates services. Sharon has held multiple roles within the Royal Borough, including Head of Customer Operations, where strategic direction was provided for various customer service operations. Prior experience includes serving as Inclusion Manager at the British Red Cross, leading person-centered change in Health and Social Care services. Educational qualifications include a Post Graduate Diploma in Local Government Management from the University of Warwick and a degree from the University of Nottingham.