Jan Benjamin

Jan Benjamin is a highly experienced operations and compliance professional, currently serving as the Service Controls and Compliance Manager at Royal Mail since May 2023, where responsibilities include managing the SIAM Service Delivery Risk Management Framework and leading risk remediation efforts. Previously, Jan held various roles at Retail Assist from January 2000 to April 2023, including Operations and Compliance Manager, where management of the Operations team, compliance audits, and process improvements were key responsibilities. Jan's career began as an Operations Trainee, and has progressed through positions such as Operations Supervisor and iSeries Engineer, demonstrating a consistent focus on operational excellence and compliance with ISO 20000 standards. Jan holds a DMS in Management from the University of Northampton, obtained in 2006.