Jane Chilton is a senior business leader with over 20 years of experience in change management and programme management. As the Head of Service Introduction at Royal Mail Group, they successfully embedded the Service Introduction process and led a team supporting numerous projects. Previously, Jane held various roles including Project Manager for Royal Mail Group's Brand Strategy, where they achieved board approval for a £1.4 million business case, and Senior Change Consultant for the Online Business Account program, which migrated 21,000 customers to a new sales ordering platform. Jane holds a Bachelor of Arts in Marketing from The University of Stirling and is ITIL and PRINCE2 qualified.
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