Lee Collier

Lee Collier is the Lead Customer Operations Manager at Royal Mail, overseeing operational leadership for 135 frontline employees and managing a £4.2 million annual staff budget in Bolton West DO. They are responsible for delivering post and parcels while ensuring accountability for performance metrics related to safety, people, finance, quality of service, and productivity. Lee has held various roles within Royal Mail since 2017, including Delivery Office Manager and Operations Manager, where they consistently demonstrated financial acumen and leadership skills. Prior to their tenure at Royal Mail, they worked at ScottishPower and Sports Direct International in sales and customer-facing positions.