Wan Hidayatul Husna Wan Omar Zahdi

Wan Hidayatul Husna Wan Omar Zahdi has a strong background in retail and food service management. Wan Hidayatul Husna currently serves as a Retail Operations Manager at RPG Commerce, where they lead LuckyMaxx sdn bhd and is responsible for developing and executing the retail strategy for off-retail stores in Malaysia. Wan Hidayatul has a proven track record of driving business growth and profitability through strategic leadership and team management.

Prior to their current role, Wan Hidayatul served as a Senior Regional Manager at Pop Meals, where they achieved rapid expansion by taking the business from Outlet O to Outlet 37 in under 2 years. Wan Hidayatul Husna has expertise in outlet operations, learning & development, maintenance, and administration within the F&B industry.

Before that, Wan Hidayatul held various positions at Sushi Kin Sdn. Bhd., including Operations Manager, Assistant Operations Manager, District Manager, and Senior Executive. In these roles, they demonstrated their ability to oversee multi-site operations, drive revenue growth, and prioritize customer experience. Wan Hidayatul Husna also has experience setting up new restaurant operations, implementing new technology, and expanding real estate and brand presence.

Earlier in their career, Wan Hidayatul worked as a Manager at General Mills, where they managed multiple outlets and a team of 60 employees. Wan Hidayatul Husna also gained valuable experience as a Manager at Starbucks, where they were responsible for shift management, customer service, and creating a positive hospitality environment.

Overall, Wan Hidayatul has a diverse and successful work experience in retail and food service management, with a strong focus on leadership, operations, and customer experience.

Wan Hidayatul Husna Wan Omar Zahdi attended Sekolah Menengah Teknik Setapak from 2004 to 2005, where they obtained a Certificate in Civil Engineering. Wan Hidayatul Husna then enrolled in Kolej Universiti Linton from 2006 to 2008, earning a Higher National Diploma in International Business. In addition to their education, Wan Hidayatul Husna Wan Omar Zahdi obtained several certifications including a ServSafe Manager certification from ServSafe Certified in April 2015, a Certified Food Safety HACCP certification from Haagen Dazs - Asia in March 2012, and a Food Handler Certificate from the Ministry of Health in May 2008.