Founded in 1989, RQA, Inc. provides world class services to the food, beverage, personal care and consumer product industries.  Whether you need to assess your product quality and market conditions at retail where the consumer makes their purchase decision, retrieve consumer complaint or competitive product samples, optimize your Crisis Management plan, or even execute a product recall, RQA is there.

From concept to consumption, RQA provides solutions that support all areas of your product’s life cycle, offering customized project management from design through presentation of final results. 

Food & Beverage

RQA, Inc.

RQA, Inc.'s headquarters in Tinley Park, IL, United States

Lawrence Platt

Tim Nichols

Mary Ann Platt

The Customer and Field Services team at RQA, Inc. supports clients by delivering high-quality, on-site services, including product retrieval, consumer complaint handling, and field analysis. They manage and execute product recalls, optimize Crisis Management plans, and assess product quality and market conditions at retail locations. This team ensures seamless project management from the initial design stages through the final presentation of results, leveraging a mix of in-house experts and independent contractors to meet client needs efficiently.

Customer and Field Services

The Quality Assurance Team at RQA, Inc. ensures that products in the food, beverage, personal care, and consumer product industries meet the highest standards of quality and safety. They assess product quality, manage consumer complaints, and oversee compliance with regulatory standards. The team also supports crisis management initiatives and assists in executing product recalls, ensuring optimal product integrity and customer satisfaction throughout the product lifecycle.

Quality Assurance Team

The Leadership Team at RQA, Inc. is responsible for steering the strategic direction of the company, overseeing high-level operations, and driving business growth. Comprising the President and CEO, the Executive Vice President, and the VP of Business Development, this team ensures the alignment of organizational goals, the development of key business opportunities, and the maintenance of industry-leading standards in service delivery.

Leadership Team

This department oversees and coordinates projects to ensure they are completed on time, within scope, and on budget.

Project Management

This department manages activities and resources related to field-based operations and customer engagement.

Field Operations

This department is responsible for conducting audits to ensure compliance and accuracy in financial reporting.

RQA, Inc.

Org chart

Teams

Customer and Field Services

Quality Assurance Team

Leadership Team

Project Management

Field Operations

Audit Division

Offices

RQA, Inc.

Org chart

Teams

Customer and Field Services

Quality Assurance Team

Leadership Team

Project Management

Field Operations

Audit Division

Offices

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