Sri Ram is currently serving as a Technology Services Manager at RR Donnelley since March 2024. Prior to this role, Sri held the position of Lead Engineer at Equiniti India from March 2023 to March 2024, where responsibilities included incident management, JIRA enhancement, and maintaining service levels for incidents and requests, along with developing real-time dashboards in JIRA and Power BI. From January 2018 to January 2023, Sri worked as a Senior Engineer at GAVS Technologies, focusing on ITSM service maturity assessment for enterprise managed services and facilitating quality delivery teams. Additional experience includes serving as a Quality Auditor at Firstsource from June 2016 to July 2017 and as a Junior Engineer at HCL Technologies from January 2014 to June 2015.
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