Victoria Agocoy

Victoria Agocoy is an accomplished Operations Officer at RS2 Software plc since June 2022, bringing extensive experience from previous roles in various financial institutions. Prior to RS2, Victoria served as a Senior Real Time Disputes Officer at ANZ from April 2015 to June 2022, where responsibilities included resolving disputed transactions and managing customer fraud reports. Between November 2010 and January 2015, Victoria worked as a Collections Specialist at HSBC, focusing on negotiating payment resolutions for delinquent accounts. Earlier in their career, Victoria was a Customer Service Representative at Sutherland Global Services Philippines Inc. from May 2008 to August 2010, providing support to customers and enhancing their experience with the company. Victoria holds a Bachelor of Arts degree in Political Science from the City of Malabon University, completed in 2008.