Maria Gabriela Urquia

Maria Gabriela Urquia is an experienced professional with a background in customer support and technology services. Currently serving as a Customer Support Representative at RT² since August 2023, Maria previously held significant roles at NOUX C.A., including Subgerente de Servicio al Cliente, where responsibilities included defining processes and developing a team of specialists in Information Technology Services (ITS), and as an ITS Specialist focusing on technological service provision and business intelligence consulting. Prior positions include Jefe de Proyectos at Correos del Ecuador, overseeing technology project control and implementation, and Administradora de Red at Editorial Santillana, managing the organization's network and providing technical support. Maria holds a Master's degree in Business Administration and Management from Universidad Carlos III de Madrid and a Bachelor's degree in Systems Engineering from Escuela Politécnica Nacional.