Eric Epperson

Eric Epperson is a seasoned professional with extensive experience in customer success and technical support roles across various companies. Currently serving as a Senior Customer Success Engineer at Rubrik since April 2022, Eric previously held positions such as Sr Technical Support Engineer at Genesys and Technical Support Representative at SnapStream, where exceptional customer support for media management software was provided. Eric's background includes a significant tenure at BMC Software as a Staff Technical Support Analyst, where responsibilities included customer service, issue escalation, and training. Early career experiences include roles as a Ruby on Rails Engineer and Independent Consultant, offering expertise in software development and culinary consulting, respectively. Eric's educational journey includes training at My Computer Career and coursework at Johnson County Community College.