AM

Ana Carolina Meireles

Customer Success Analyst at Rúmina

Ana Carolina Meireles has a diverse work experience in various roles and industries. Ana Carolina started their career as a veterinary intern at Centro Veterinário Lucas Junior, where they gained skills in clinical animal care. Ana Carolina then worked as a monitor at the Universidade Federal de Minas Gerais, assisting with dissection and studies in veterinary anatomy.

In 2015, Ana Carolina joined the research project UNILEITE as a coordinator, leading a team of 14 people and overseeing activities on eight farms. Ana Carolina also managed operational aspects such as report analysis, field activity scheduling, and coordination with project sponsors.

Ana Carolina continued their professional journey at Cargill as a Commercial Intern in Bovine Milk Agriculture, where they conducted market research, analyzed competitor data, and supported the introduction of new products to the market.

Ana Carolina further expanded their expertise in the agricultural sector by working as a Quality Consultant for dairy farms in the Pompéu region. Ana Carolina provided technical recommendations, conducted training sessions for farmers and employees, and monitored milk quality indicators.

In 2020, Ana Carolina joined PRODAP as an Assistant for Customer Relationship and Experience, supporting dairy farm clients with software-related inquiries and problem-solving. Ana Carolina also analyzed customer support indicators and presented findings to the team.

Their most recent experiences include working as a Customer Success Analyst at Rúmina and OnFarm. In these roles, Ana Carolina was responsible for customer journey management, training technicians and farmers, monitoring customer development, and analyzing data to create information graphics and establish partnerships.

Overall, Ana Carolina Meireles has demonstrated strong skills in customer service, project coordination, data analysis, and the agricultural sector throughout their career.

Ana Carolina Meireles completed their undergraduate education at the Universidade Federal de Minas Gerais from 2014 to 2019, where they obtained a degree in Medicina Veterinária.

In terms of additional certifications, Ana Carolina Meireles obtained the following:

- Workshop de Práticas de Negociação e Vendas Consultivas no Agronegócio from METHODOS Educacao Corporativa in February 2023.

- Master class saúde do úbere - temporada 1 e 2 from Rúmina in January 2023.

- Produtividade avançada e gestão de hábitos from EducaPoint in December 2022.

- Produtividade pessoal - um guia rápido from EducaPoint in December 2022.

- Agricultura e Pecuária 4.0 from EducaPoint in November 2022.

- IX Congresso Brasileiro de Qualidade do Leite - CBQL 2022 from CBQL - Conselho Brasileiro de qualidade do leite in September 2022.

- Como lidar com um ambiente de grandes transformações from EducaPoint in August 2022.

- Produtividade e Gestão do Tempo from Escola Conquer in 2022.

- Master Class Criação de Bezerras from OnFarm in December 2021.

- Manejo Sanitário e Qualidade do Leite from SENAR Brasil in June 2021.

- 1º Congresso Internacional de Residência em Medicina Veterinária da UFMG from UFMG in November 2020.

- II Minicurso de Gestão Aplicada à Medicina Veterinária from UFMG in July 2020.

- Inteligência Emocional from Escola Conquer in May 2020.

- Minicurso de Gestão Aplicada à Medicina Veterinária from Instituto Aquila in October 2019.

- Excel - do básico ao avançado from Universidade Federal de Minas Gerais in July 2019.

- XVII Dia de Campo – Projeto Unileite – Controle da Mastite e Melhoria da Qualidade do Leite from Universidade Federal de Minas Gerais in June 2019.

- Cultura na fazenda from OnFarmbr in October 2018.

- XXI Encontro de Extensão – Autora do trabalho “Projeto Unileite e Extensão” from Universidade Federal de Minas Gerais in October 2018.

- Gestão de processos e pessoas, uma questão de atitude from Universidade Federal de Minas Gerais in September 2018.

- Um plano de carreira na Medicina Veterinária from Universidade Federal de Minas Gerais in September 2018.

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Timeline

  • Customer Success Analyst

    May, 2021 - present