Erica Simmons

Erica Simmons is a seasoned professional with extensive experience in operations and customer support management. Currently serving as a Senior Member of Support Staff at Runway since August 2023, Erica previously held the position of Technical Support Manager at KUDO, where notable achievements included scaling the support department internationally and significantly improving response times. Earlier roles at InVision encompassed various leadership positions, including People Operations Analyst and Product Operations Lead, highlighted by a successful rollout of a major product to over 225,000 customers. Erica's career also includes key roles at MemberClicks and Agnes Scott College, demonstrating a blend of technical expertise and a commitment to improving customer experiences and internal operations. Erica holds a Bachelor's Degree in Music from Agnes Scott College.