Jonathan B.

Jonathan B. is an experienced Information Technology Specialist with a diverse background in technical support and system deployment. Currently working at Rural Mutual Insurance Company since February 2020, responsibilities include password resets, new user setup, and troubleshooting hardware and software issues. Previous roles include OS Refresh Technician at Beacon Hill Staffing Group, where Jonathan successfully transitioned users from Windows 7 to Windows 10, and Asset Refresh Technician, performing similar duties. Additional experience includes IT support roles at Land's End Business, Cummins Emission Solutions, and American Girl, providing desktop support and resolving user issues across various platforms. Jonathan has a foundational degree from ITT Technical Institute-Madison and a strong history in customer service from earlier positions at Cardinal Health and American TV.