Patty Moawad

Patty started out in the car business in 1994, in the Fleet Department at a Ford dealership in Clearwater, Florida. Her position, Fleet Coordinator, was newly created. Her duties included assisting with Fleet Sales and F & I, full delivery of RVs, fleet-tail customer follow up & retention, cold calls, and back-end Fleet Accounting. Filling the gap wherever needed, she became knowledgeable in all areas of Fleet and really enjoyed her work, the hours, and providing excellent customer service.

The Fleet Department expanded to join two large dealer groups. Patty assisted with the expansion, incorporating Fleet Departments at every dealership within both groups. She spent months at a time performing Fleet duties at each dealership, eventually becoming the designated ‘mobile’ Fleet Coordinator for all [including: Lincoln-Mercury, Dodge, Chevrolet, Lexus, Cadillac, Honda, Audi, Acura, Jaguar, Mercedes-Benz, Hyundai, Kia, Pontiac-Buick-GMC, Nissan, Suzuki, Mitsubishi, and Toyota dealers; with a Ford dealership as her home-base]

In 2005, she and her husband had begun putting into fruition their plans to start a side-business, drawing from their experiences in the car business. Working full time, they spent their downtime strategizing and creating. After 12 years in Fleet, Patty resigned to begin working full time for their new business. RV Chat was up and running.

Patty managed the chat support process and trained additional operators as RV Chat grew, and still continues to manage the chat operator staff today. After chatting directly with thousands of visitors and managing the chat staff, she learned that it takes more than simple conversation to engage website visitors. She and her husband developed scripts to help establish rapport and generate leads. They worked together to implement set procedures and processes. Their processes & scripts are tried and proven, and are verifiable by their numerous dealers who’ve provided excellent feedback.