Lauren Harris

Lauren Harris has a diverse work experience in various industries. Lauren is currently with RxBenefits, Inc., where they handle client onboarding and manages customer relationships. In their role, they are responsible for ensuring successful implementation of products and creating initiatives to drive implementation.

Before their current role, they worked as a Human Resources Representative at Logistics Health Incorporated. Here, they managed the recruitment and selection process, addressed employee relations issues, and developed HR strategies aligned with the business strategy. Lauren also supported training programs and maintained good working relationships within the department and other departments.

Prior to that, Lauren served as a Healthcare Call Center Representative at Cigna, where they responded to customer inquiries and provided guidance on benefit questions and claims. Lauren also documented complaints and ensured customer satisfaction over the phone.

Lauren has also worked as a Customer Service Representative at TeleDirect Communications, where they resolved product and service problems. Lauren collected customer information, processed adjustments, and recommended potential products or services. Additionally, they handled complaints, provided solutions, and managed incoming calls.

Lauren's experience also includes working as a Government Travel Agent at ADTRAV Travel Management, where they sold travel services and assisted clients in planning their trips. Lauren booked transportation and accommodations, resolved travel problems, and stayed updated with tourism trends.

In their earlier roles, Lauren worked as a Call Center Representative at Bancography, Inc., where they handled telephone calls, verified information, and determined eligibility. Lauren also worked as a Freelance Journalist at Launch Media Network for a brief period.

Overall, Lauren has demonstrated strong customer service skills, a knack for managing relationships, and a commitment to ensuring successful implementation and customer satisfaction.

Lauren Harris earned an Associate's degree in Visual Communications from ITT Technical Institute-Bessemer between 2008 and 2010. In 2018, they pursued further education in Android Development through Udacity, where they obtained a Nanno Degree. Lauren also received additional certifications, including Covid-19 Contact Tracing from Coursera in June 2020 and the Grow with Google Challenge Scholarship from Udacity in January 2018.