Kelsey Howe is the Director of Customer Care at RXO, where they have cultivated 13 years of experience, progressing from an Operations Representative at Coyote Logistics to their current leadership role. In early 2023, Kelsey led the relaunch and rebranding of the Customer Care department, introducing a new identity centered on availability, care, and speed while implementing innovative tools like ServiceNow. Kelsey is passionate about using data to drive strategic decisions and improve customer experiences, and they are committed to fostering a culture of continuous improvement within their team. Kelsey earned a degree in Kinesiology, Exercise Science from Michigan State University from 2005 to 2009.
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