Paul Mathews

Paul Mathews is a skilled professional with extensive experience in customer service and operations management. Currently serving as a Midnight Hub Training Supervisor at UPS since January 2020, Paul ensures optimal resource management for productivity and accuracy. Additionally, as a Lead at RXO since March 2021, Paul effectively assists customers with inquiries and resolves complaints, maintaining high levels of satisfaction. Prior experience includes roles as a Healthcare Call Center Representative at Concentrix and Front Of House/Delivery Coordinator at Kickback's Gastropub, where Paul demonstrated strong communication and problem-solving abilities. Paul is pursuing a Bachelor of Science in Business Administration and Management at Colorado Technical University, further enhancing expertise in the field.