Thomas Vigna is a Senior Manager currently leading customer care operations at RXO, Inc., where they oversee internal and BPO-operated multichannel contact centers. With a background as a Director in call center operations at Assurant Solutions and Verizon Connect, Thomas has a proven track record in strategic planning, process improvement, and automation. They possess expertise in enhancing customer experience and operational efficiency through innovative technologies, particularly in AI and SaaS applications. Thomas earned a Bachelor of Business Administration from Liberty University, graduating cum laude, and is pursuing an Associate degree in General Studies focused on Business Management from Macomb Community College.
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