Gavin Owens

Gavin Owens is an experienced professional specializing in client journey performance management, currently serving as a Client Journey Performance Manager at Ryan since January 2025. Previously, Gavin held positions at Altus Group, where responsibilities included designing training documentation, monitoring calls, and managing quality assurance teams from November 2017 to January 2025. Earlier roles at CVS Business Rent & Rates Specialists and Ascent Performance Group Ltd focused on quality assurance and customer outcomes, while earlier compliance management positions at Blue Claims and Virgin Media involved creating and implementing compliance plans alongside managing teams and improving service quality. Gavin holds a Professional Diploma in Customer Experience from The CX Academy and an HND in Building Surveying from Liverpool John Moores University, and is an affiliate member of the Chartered Quality Institute (CQI).