Rachel Block Smith

Rachel Block Smith, MA, is an accomplished professional in technical writing and policy governance with extensive experience in managing documentation and compliance processes in diverse organizations. Currently serving as the Director of Policy Governance at Ryan since February 2022, Rachel leads the production and maintenance of high-quality documentation, oversees process audits, and consults on strategic business matters. Previous roles include Technical Writing Manager at Caliber Home Loans, where Rachel managed a team of technical writers and ensured compliance and clarity in documentation, and Technical Writer at notable firms, including JPMorgan Chase and Bank of America. Rachel holds a Master of Arts in English from Texas Woman's University and a Bachelor of General Studies in English and Government from the same institution.