Jhovana Puga

Quality Improvement Specialist at SL Start : Enriching Peoples Lives

Jhovana Puga is a skilled professional with extensive experience in customer service and quality improvement roles. Currently serving as a Quality Improvement Specialist and Career Development Specialist at SL Start, Jhovana has been instrumental in enhancing the organization's impact since January 2017. Prior experience includes working as an Account Manager at Sprint, where Jhovana managed over 600 customer care calls and organized sales reports, and as a Sales Assistant Manager at Wireless Toyz, where responsibilities included ensuring positive customer experiences, training new staff, and managing sales transactions. Jhovana holds a Bachelor’s degree in Criminal Justice/Law Enforcement Administration from National American University and furthered education at Brown Mackie College-Phoenix.

Location

Albuquerque, United States

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SL Start : Enriching Peoples Lives

Our values are "Integrity, Safety and Health, Quality Services, Positive Working Environment, and Professional Business Practices"​. As a company we believe that our commitment to personalized services combined with our dedication to our values, creates services and long-term relationships that benefit the people we support, their families, and the communities we live in. SL Start's Tailored Life® Program is a proprietary system for developing and implementing services. Tailored Life is a holistic method to working with children, adults, and their families that utilizes a person-centered approach to designing services. Specific services are tailored to meet the individual needs of the person and are derived from evidence-based practices that respect and promote the rights of the person supported. The success of SL Start's Tailored Life program comes from our unique combination of human values and effective service methods, tempered by our ongoing commitment to professional business practices. This personalized, respectful, yet highly-disciplined approach to service design and delivery enables our teams to customize programs that enrich people's lives one-on-one, across multiple programs, and in multiple locations.