Valerie Jones is an experienced professional with a diverse background in customer service, event coordination, and training. Currently serving as a Process Improvement Specialist in Change Management at SSENSE since November 2020, Valerie has also held positions such as Senior Coordinator for Training and Development, and Team Lead for Customer Experience. Previous roles include Lead Event Coordinator at The Eventure Group Inc., and International Travel Consultant at Flight Centre Travel Group Canada, where Valerie excelled in managing travel arrangements and achieving industry certifications. Valerie's experience extends to positions in hospitality, such as Dining Room Supervisor at Killarney Mountain Lodge, and Floor Supervisor at Little Jack Horner Restaurant. Valerie holds a Bachelor's Degree in Environmental Studies and Geography from Bishop's University and a Post Graduate Business Certificate in Event Management from Humber College.