Florence Mashangoane

Florence Mashangoane has a diverse work experience spanning several companies. Florence worked at SA Taxi from April 2021, where they were a Business Development Officer responsible for offering taxi insurance to financed and non-financed clients. Their role included administrative tasks, claims handling, customer services, and addressing insurance-related queries. Florence also assisted clients with optional extra products and collaborated closely with different associations.

Prior to SA Taxi, Florence worked at Standard Bank Group from September 2020 to March 2021. Florence held the position of Customer Service Representative, resolving insurance-related queries and complaints, meeting targets, and ensuring call center adherence. Florence also handled inbound and outbound calls and completed email correspondence within the SLA.

Before joining Standard Bank Group, Florence was a Retention Specialist at OUTsurance from October 2018 to January 2020. Their role involved retaining clients who intended to cancel their insurance, selling the benefits of the company, and ensuring their continued loyalty.

Florence's earliest known work experience was as a Sales Consultant at SA Taxi, where they worked from an unknown start date until April 2018.

Overall, Florence Mashangoane has gained experience in various roles within the insurance sector, including business development, customer service, retention, and sales consultancy.

Florence Mashangoane's education history includes attending the Graduate Institute of Financial Sciences in 2019, where they completed a Class of Business 1: Short Term Insurance: Personal Lines program, focusing on short term insurance. In 2012, they studied at the Moonstone Business School of Excellence, specializing in regulatory exam for insurance. Additionally, in 2009 to 2010, Florence attended Boston College, although specific details regarding their degree and field of study during this time are not provided.