Tendani Mbedzi

Tendani Mbedzi has a diverse work experience, starting in 2004 with Creatrix as a Quality Control professional. In this role, Tendani ensured radio DJs and experts adhered to scripts, provided feedback on show presentation, and advised on improvements. From 2006 to 2010, Tendani worked at TMS as a Quality Assessor, assessing calls and sales recordings to ensure compliance with insurance industry regulations and providing feedback to consultants and sales managers. At Innovation Group (Pty) Ltd from 2010 to 2014, Tendani was a QA Supervisor, managing a team, auditing claims and sales calls, and transcribing for the FAIS Ombudsman. Finally, Tendani joined SA Taxi in 2014 as a QA and Compliance Manager, conducting quality audits, performing risk analysis, and providing support and guidance to claims auditors.

Tendani Mbedzi's education history begins with their high school education at Thandukwazi Secondary School from 1998 to 2000. After high school, they obtained a Certificate in Customer Service Management from the University of South Africa/Universiteit van Suid-Afrika in 2008. In 2009, they obtained another Certificate in Total Quality Management from the same institution.

In 2011, Tendani attended ALCARY and obtained a FAIS (Financial Advisory and Intermediary Services) qualification in Insurance. They then pursued a Bachelor's degree in Business Administration at MANCOSA from 2012 to 2014.

After completing their Bachelor's degree, Tendani continued their education at MANCOSA, where they obtained a Master of Business Administration (M.B.A.) degree with a focus on Business Administration and Management from 2015 to 2017.

In addition to their formal education, Tendani holds additional certifications including a Senior Certificate, CRM (Customer Relationship Management) Certificate, and TQM (Total Quality Management) Certificate. However, the specific institution and year of obtaining these certifications are not provided.