Frazer Neil

Frazer Neil has over a decade of experience in technical support and incident management, currently serving as a WFO Implementation & Support Specialist at Sabio since October 2011, where responsibilities include delivering technical support for Avaya technologies and the Verint Workforce Optimisation suite. Prior to this role, Frazer worked at Optical Express from February 2006 to July 2011 as a Network Support and Helpdesk Analyst, managing a Windows Server network, supporting users across five countries, and ensuring effective incident resolution. Educational background includes attendance at Airdrie Academy from 2000 to 2005.