Manoah Simwanza

Manoah Simwanza has a work experience that spans over several years. Manoah most recently worked at Sabio as a Lead Application Support Engineer/Senior CX Support Engineer starting from January 2022. Prior to that, they worked at Anana Ltd for a significant amount of time, starting in February 2015. At Anana Ltd, they held various roles, including Lead Application Support Engineer from March 2019 to January 2022, Application Support Engineer from February 2015 to January 2022, and Junior Application Support Engineer from February 2015 to December 2015. During their time at Anana Ltd, Simwanza was responsible for managing trouble tickets, providing technical support to customers, troubleshooting technical issues, and participating in training programs. Before working at Anana Ltd, they worked at EY as a Claims Closing Coordinator from February 2014 to February 2015. In this role, they investigated customer concerns, conducted system testing, and ensured clients received SMS messages.

Manoah Simwanza earned a Bachelor's degree from the University of Pretoria/Universiteit van Pretoria from 2010 to 2013. In terms of additional certifications, they obtained the ITIL Certification from ITIL Certified in March 2015. In May 2015, they also earned the Hitachi Data Systems Qualified Associate - Storage Concepts, and in February 2017, they obtained the certifications for Framework Routing and Reporting 8.5 Foundation and Framework Routing and Reporting 8.5 Technical Operations, both from Genesys. Manoah further enhanced their qualifications by earning the Genesys Inbound Voice 8.5 Consultant (GCP8-CIV-828) certification from Genesys in June 2017. Most recently, in August 2021, they obtained the Genesys Certified Professional (GCP) - Inbound Voice 8.5 Consultant certification from Genesys.