Steve McInally

Steve McInally has over 20 years of experience in various roles within the customer experience and contact center industry. Steve is currently the Delivery Director at Sabio, where they ensure that client expectations are exceeded and addresses any negative sentiment. Previously, Steve was the Head of Client Experience at Sabio, responsible for creating and executing the Voice of the Client program. Steve also served as the Head of Solution Management, leading a team of contact center solution experts and providing consultancy services. Before joining Sabio, Steve worked at Sky as the Head of Resource Planning and later as the Head of Planning Solutions. Prior to that, they held roles at Sabio Ltd as a Contact Centre & Business Consultant and at Morgan Stanley Consumer Banking as a Resource Planning & MI Team Manager. Steve began their career at Standard Life Bank as a Resource & Planning Analyst.

Steve McInally attended Alva Academy from 1987 to 1993. After completing their time there, they went on to study Psychology & Sociology at Abertay University, earning their BSc degree in 1998. In addition to their academic qualifications, Steve also holds certifications in Introduction to Lean Six Sigma from Six Sigma and Level 5 in Professional Consulting from the Institute of Consulting. The specific months and years in which they obtained these certifications are not provided.