Sharon Lynn Smith

Sharon Lynn Smith has a diverse work experience spanning various roles and industries. Sharon Lynn began their career as a Customer Service Representative at Verizon Wireless in 1995 and went on to hold several managerial positions within the company, including Associate Director of Customer Service and Senior Manager of Operations. During their time at Verizon, they led the implementation of an integrated Customer Experience program across multiple call centers and executive relations teams. Smith also worked as a Project Manager for Internal Communications and as a Consultant in Organizational Development & Training at Verizon.

In 2003, Smith became self-employed and took on the role of Managing Editor. Sharon Lynn then joined Saddleback Church in 2016, where they held positions as an Editor, Project Manager in Marketing Communications, and later as the Director of Creative Services. Smith's expertise lies in project management, marketing communications, and customer experience.

Sharon Lynn Smith obtained a Bachelor of Arts (B.A.) degree in English Literature (British and Commonwealth) from California State University, Fullerton. Sharon Lynn attended the university from 1990 to 1993. Sharon also holds additional certifications as a Career Communications Master Trainer and a Total Quality Advantage Master Trainer, although the institutions, months, and years of obtaining these certifications are not specified.