Caroline Ngari

Caroline Ngari is a Principal Business Analyst and Delivery Manager at Safaricom PLC, with a focus on M-Pesa Merchants and Agile coaching within financial services since April 2018. Caroline has extensive experience in coaching Scrum teams, collaborating with product owners to define product backlogs, and optimizing software development processes as a DevOps Engineer. Caroline's previous roles include Product Manager at M-PESA Africa, Data Management for eCommerce at Allied Technique Inc, and IT Intern at Karen Country Club. Caroline holds a Bachelor's degree in Business and Information Technology from Africa Nazarene University, obtained in 2017.