Henry Ochieng

Henry Ochieng is an experienced Senior Manager at Safaricom PLC, overseeing Enterprise Care and Fibre Care since April 2008, with a focus on enhancing customer care for enterprise clients and establishing a Contact Centre as a Service to drive revenue. Prior roles include Senior Manager for Enterprise & Social Media Care and Senior Call Centre Manager, where responsibilities centered on managing call center operations to ensure exceptional customer satisfaction. Previously, Henry Ochieng served as Operations Supervisor at MultiChoice Kenya, Customer Service Manager at Flashcom Limited, and Call Centre Group Leader at Celtel Kenya (Zain). Henry Ochieng holds a BA in Communications from Daystar University.