Joy Njiru M.

Social Media Customer Support Trainer at Safaricom

Joy Njiru M. is an experienced professional in customer support and communications, currently serving as an Online Support Specialist at Safaricom PLC since July 2014, where responsibilities include managing customer interactions across various social media platforms and leading the social media team. Previous roles include Social Media Customer Support Trainer, where Joy developed a training manual, and Customer Experience Executive, recognized as a top performer during 2015-2016. Joy also served as Communications Lead at Footprints 4 Change, overseeing digital marketing and event management, and held positions in marketing and sales at Nine One One Group Limited and PAYSTREAM LTD. Educational qualifications include a Diploma in Information Technology from Nairobi Institute of Business Studies and a Certificate in French Studies from Alliance Francaise de Nairobi.

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