Linda Kendi

Linda Kendi is an experienced Call Center Team Manager at Safaricom, with a tenure that began in August 2011. In this role, Linda manages a team of over 20 call center agents, focusing on training, coaching, and enhancing performance and productivity, along with developing training programs to improve the onboarding process. Prior to this, a World of Difference Volunteer position at Sabatia Eye Hospital and Safaricom Foundation involved conducting needs assessments, strategic development, and fundraising activities. Linda's career began as a Quality Analyst at Safaricom Limited from December 2008 to August 2011, where monitoring call quality and providing training were key responsibilities. Linda Kendi holds a Bachelor of Arts in Community Development and Communications from Daystar University.