Rachel Murawski

Rachel Murawski is an accomplished professional with extensive experience in user experience (UX) and customer experience (CX) research and design. Currently serving as the Senior Manager for Voice of Customer Research at Safelite since November 2018, Rachel leads research initiatives to enhance the customer experience and inform strategic decision-making. Previous roles at Safelite include Manager of UX Research, where Rachel established the user research practice, and Senior UX Researcher, achieving significant financial impact through research-driven design improvements. Rachel's design expertise spans various roles at organizations like Minds On and Brainchild Magazine, focusing on visual communication and strategic design across diverse industries. A graduate of Kent State University with a Bachelor of Fine Arts in Visual Communication Design, Rachel is dedicated to amplifying the voice of the customer and driving business success through research and design.