Celine Ng

Celine Ng is an accomplished professional with extensive experience in customer experience management and service quality initiatives. Currently, Celine serves as a Senior Manager at SAFRA National Service Association, where responsibilities include building a service ecosystem and enhancing customer experiences through cross-functional collaboration and advocacy for service quality. Prior to this role, Celine spent over a decade at WOW! Academy, leading service excellence consulting projects for diverse organizations and developing customized training solutions. Celine's career commenced at SAFRA National Service Association as a Service Quality Executive, and included a role at ComfortDelGro as a Sales & Marketing Officer. Celine holds a Bachelor of Arts in English Literature and Japanese Studies from the National University of Singapore.