Jamie Burgin.

Jamie Burgin is a skilled IT professional currently serving as the Lead Colleague Support Engineer at Saga plc since March 2021. Responsibilities include providing technical support, ensuring compliance with SLAs and KPIs, coordinating with third parties, and proactively monitoring applications and systems to optimize uptime. Previous experience includes a traineeship at IT Career Switch, where foundational IT skills were developed through extensive coursework, and ownership of J. Burgin Pure Window Cleaning, which demonstrated entrepreneurial spirit and customer service excellence. Additional early career experience includes a role as a crew member at KFC UK & Ireland, where team leadership and customer service abilities were honed. Jamie Burgin holds an IT Technician Traineeship degree in Information Technology.