Ruth Ratcliffe is the Head of SME Client Consulting, bringing extensive experience in customer service, operations, and change management. Previously, Ruth served as a Senior Consultant at Sagacity and held key managerial roles at British Gas, including Outsource Performance Manager, Long Term Transformation Manager, and Fraud Manager. Ruth's career also includes impactful leadership as the Head of Customer Journey (Help to Buy) at Homes England. Ruth is currently pursuing education at the University of Derby.
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