Terri Viscoglosi

Terri Viscoglosi has worked in various roles since 2005. Terri is currently a Client Engagement Manager at Sage Sustainable Electronics since 2021. Prior to that, they were a Customer Service Manager at XPO Logistics, Inc. from 2020. From 2005 to 2020, they worked at Arrow Electronics in various roles. These included Manager of Client Relationship Managers, Customer Service Manager, Business Analyst, and Account Manager. As Manager of Client Relationship Managers, they led 20+ client relationship managers, including remote employees responsible for managing F500 major global accounts while driving operational standards and monitoring client contract requirements. As Customer Service Manager, they coached and mentored a team of customer service representatives tasked with handling inbound calls to facilitate product returns and help desk support. As Business Analyst, they performed extensive analysis of client reporting in an Agile environment and served as a member of the team developing client key stakeholder reports. As Account Manager, they directed the day-to-day management of a large portfolio of Fortune 500 companies.

Terri Viscoglosi has attended The University of Georgia and has obtained various certifications from LinkedIn and Arrow Electronics. Her certifications from LinkedIn include Selling with Empathy during Uncertain Times (2021), Coaching Employees through Difficult Situations (2020), Coaching Skills for Leaders and Managers (2020), Customer Service: Creating Customer Value (2020), Developing Adaptability as a Manager (2020), Igniting Emotional Engagement (2020), Key Account Management (2020), Managing Experts (2020), Managing High Performers (2020), Managing High Potentials (2020), Managing Organizational Change for Managers (2020), Delivering Bad News to a Customer (2019), Strategic Thinking (2019), Working with Difficult People (2019), Giving Your Elevator Pitch (2019), and Interpersonal Communication (2019). Terri also holds a Six Sigma Green Belt (CSSGB) certification from Arrow Electronics.