Andrea Marroquin

Andrea Marroquin is a seasoned professional in customer success operations with a proven track record in maximizing customer retention and satisfaction. Currently serving as the Global Director of Customer Success Operations at Sage since October 2023, Andrea designs comprehensive plans to enhance customer value throughout the lifecycle, manages the customer success team, and leverages data for strategic decision-making. Previous roles include Customer Success Manager at Terminus and Lockstep, where Andrea managed executive relationships and oversaw onboarding processes. With experience in analyzing customer engagement metrics and developing training materials, Andrea has consistently demonstrated a commitment to improving customer experiences and driving business value across various organizations.