David Maughan

David Maughan is currently an Operational Manager at Sage, where they focus on transforming the culture of the customer services team through the implementation of the PWC Perform methodology. With a background in various roles at Sage since 2011, they successfully enhanced customer service functions and improved operating rhythms, which resulted in significant cost savings and efficiency gains. David holds a BA (Hons) in Business Administration from the University of Sunderland and has also completed qualifications at South Tyneside College. Prior to their tenure at Sage, David accumulated experience in retail and administration roles, demonstrating a strong foundation in customer relations and management.