Derek Taylor is a transformational SaaS executive with over 20 years of experience in scaling global Customer Success, Professional Services, Technical Services, and Support organizations. They have led teams exceeding 350 members and managed portfolios exceeding $320 million, consistently achieving growth and customer outcomes across various sectors. Currently, Derek serves as a board member for SHELTER, Inc. and has held several senior leadership roles in companies such as Sage and Responsys. With a strong focus on utilizing AI and data insights, they are passionate about optimizing SaaS operations and enhancing customer experiences.
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