Susan L.

Susan L. is an experienced user research and usability specialist with a robust background in digital accessibility and inclusive design. Currently serving as a Senior User Research Manager at Sage since April 2021, Susan previously held several key roles at Virgin Money from September 2012 to April 2021, including Head of Design Research and User Research Lead. Prior experience includes positions at Northern Rock, where Susan worked as an IT Analyst and Systems Analyst, and User Vision as a Usability & Accessibility Consultant. Additionally, early career roles included a Photographer's assistant at Hester's Photography and a Usability Consultant at Yakara Plc. Susan earned a Bsc Hons in Computer Science from Heriot-Watt University in 2002.