AJ Barcena, CLSSGB, CDTP, is a Senior Manager for Business Excellence at Sagility, actively building a portfolio in the healthcare industry. With 12 years of experience in the financial sector and 8 years in the BPO sector, AJ has adeptly led teams in various customer service environments. They hold a Lean Six Sigma Green Belt certification and have successfully managed medium to complex business transformation projects involving data analytics, process re-engineering, and automation. Previously, AJ served as a Continuous Improvement Manager at Afni Philippines and held roles at Transcom and HSBC, where they focused on team development and operational efficiency. AJ graduated with a Bachelor of Architecture from Far Eastern University and earned their Lean Six Sigma accreditation from the University of Warwick.
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