Sagility
Alex Albert is a seasoned professional with extensive experience in healthcare solutions and contact center operations, currently serving as the Healthcare and Contact Center Solutions Leader at Sagility since March 2021. Prior to this role, Alex held positions as Solutions Leader in Healthcare at HGS and Sr. AVP of Solutions, Transitions, and Account Management at EXL, where expertise was developed in BPO solutions, account management, and transitions across various industry verticals. Additional experience includes leadership roles in service delivery and pre-sales at IGATE and R Systems, respectively, as well as business development at IBM and banking operations at Standard Chartered Bank. Alex's educational background includes advanced management and strategic studies from the Indian Institute of Management, an MBA in Finance & HR from Symbiosis, and a B.Sc. in Mathematics from St. Stephen's College.
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Sagility
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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.